Terms and Conditions

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WELCOME TO OUR TERMS AND CONDITIONS OF USE FOR IVANCLOTHING.COM. PLEASE READ THROUGH THESE CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW. 

BEFORE PLACING AN ORDER, IF YOU HAVE ANY QUERIES RELATING TO THESE TERMS AND CONDITIONS, PLEASE EMAIL OUR CUSTOMER SERVICE TEAM VIA: REUBEN@IVANCLOTHING.COM.

WE MAY CHANGE THESE TERMS FROM TIME TO TIME WITHOUT NOTICE. CHANGES WILL APPLY TO ANY SUBSEQUENT ORDERS RECEIVED.

 

PAYMENT

PAYMENT IS TAKEN AT THE TIME OF PLACING AN ORDER. NO GOODS SHALL BE SUPPLIED WITHOUT PAYMENT. GOODS SHALL BE DELIVERED BY A CARRIER OF THE COMPANY'S CHOOSING BUT THE COMPANY WILL ATTEMPT TO COMPLY WITH THE CUSTOMER’S SELECTION. CARRIAGE WILL BE AT COST TO THE CUSTOMER AND FORMS PART OF THE INVOICE. WE AIM TO DISPATCH GOODS WITHIN 2 WORKING DAYS. CUSTOMERS IN THE UK, PLEASE ALLOW 5 WORKING DAYS TO REPORT TO IVAN CLOTHING ANY OUTSTANDING ORDERS, 7 WORKING DAYS FOR EUROPE, 14 WORKING DAYS FOR REST OF THE WORLD. DELIVERY TIMES STATED ON THE WEBSITE ARE IN NO WAY A GUARANTEE AND ARE BASED ON APPROXIMATIONS. THIS IS DUE TO THIRD PARTY FACTORS THAT MAY CAUSE DELAYS.

IVAN CLOTHING RESERVES THE RIGHT TO CANCEL ANY ORDER OF IT'S CHOOSING PRIOR TO DISPATCH. IN THIS INSTANCE WE WILL ISSUE A FULL REFUND AT THE POINT OF CANCELLATION.

 

LIABILITY

• IF THE CUSTOMER ESTABLISHES THAT ANY OF THE GOODS HAVE NOT BEEN DELIVERED, OR HAVE BEEN DELIVERED DAMAGED, OR ARE NOT OF THE CORRECT QUANTITY, THE COMPANY SHALL AT ITS OPTION, REPLACE THEM WITH SIMILAR GOODS, OR ALLOW THE CUSTOMER CREDIT FOR THEIR INVOICE VALUE.

• IF THE CUSTOMER ESTABLISHES THAT ANY OF THE GOODS ARE DEFECTIVE THE COMPANY SHALL, AT ITS OPTION REPLACE THEM WITH SIMILAR GOODS OR ALLOW THE CUSTOMER CREDIT FOR THEIR INVOICE VALUE.

• IN NO CIRCUMSTANCES SHALL THE LIABILITY OF THE COMPANY TO THE CUSTOMER UNDER THIS CONDITION EXCEED THE INVOICE VALUE OF THE GOODS.

 

PRODUCT INFORMATION AND SPECIFICATIONS

WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLOURS OF OUR PRODUCTS THAT APPEAR ON THE WEBSITE. HOWEVER, AS THE ACTUAL COLOURS YOU SEE WILL DEPEND ON YOUR MONITOR'S DISPLAY, WE CANNOT GUARANTEE THAT ANY COLOUR WILL ACCURATELY REFLECT THE COLOUR OF THE PRODUCT ON DELIVERY.

ALL SIZES AND MEASUREMENTS ARE APPROXIMATE, HOWEVER WE DO MAKE EVERY EFFORT TO ENSURE THEY ARE AS ACCURATE AS POSSIBLE.

WE WILL TAKE ALL REASONABLE CARE TO ENSURE THAT ALL DETAILS, DESCRIPTIONS AND PRICES OF PRODUCTS APPEARING ON THE WEBSITE ARE CORRECT AT THE TIME WHEN THE RELEVANT INFORMATION WAS ENTERED ONTO OUR SYSTEM. WE RESERVE THE RIGHT TO REFUSE ORDERS WHERE PRODUCT INFORMATION HAS BEEN MIS-PUBLISHED INCLUDING PRICES AND PROMOTIONS.

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. 

GOODS ARE SUBJECT TO AVAILABILITY. AS THERE IS A DELAY BETWEEN THE TIME WHEN THE ORDER IS PLACED AND THE TIME WHEN THE ORDER IS ACCEPTED, THE STOCK POSITION RELATING TO PARTICULAR ITEMS MAY CHANGE. IF AN ITEM YOU HAVE ORDERED BECOMES OUT OF STOCK BEFORE WE ACCEPT THE ORDER WE SHALL NOTIFY YOU AS SOON AS POSSIBLE AND YOU WILL NOT BE CHARGED FOR THE OUT OF STOCK ITEMS.

THE ONLINE STORE IS CONTINUALLY UPDATED. FROM TIME TO TIME OUR STOCKISTS MAY RUN SPECIAL LOCAL PROMOTIONS WHICH MAY NOT BE AVAILABLE ON OUR WEBSITE.

IVAN CLOTHING RESERVES THE RIGHT TO ALTER SPECIFICATIONS TO THOSE STATED ON THE WEBSITE, INCLUDING SLIGHT DIFFERENCES IN COLOUR, SHADE AND SIZE. THE CUSTOMER’S STATUTORY RIGHTS WILL NOT BE AFFECTED.

RETURNS AND EXCHANGES

WE OFFER A NO HASSLE 14 DAY RETURNS POLICY ON ANY UNWORN, FULL PRICED ITEMS WITH TAGS, TICKETS AND ORIGINAL PACKAGING STILL ATTACHED. ITEMS PURCHASED FROM SALES ARE UNABLE TO BE RETURNED. PLEASE NOTE THAT THE CUSTOMER IS LIABLE FOR ANY SHIPPING COSTS WHEN MAKING A RETURN.

WE CAN EXCHANGE FOR A DIFFERENT SIZE, A DIFFERENT COLOUR OR A COMPLETELY DIFFERENT ITEM. IF THE NEW ITEM COSTS MORE THEN WE WILL CONTACT YOU WITH INSTRUCTIONS EXPLAINING HOW TO PAY THE DIFFERENCE.

UNFORTUNATELY WE AREN'T ABLE TO RESERVE STOCK FOR EXCHANGE.

AS CERTAIN ITEMS ARE PRODUCED IN LIMITED QUANTITIES, WE CANNOT GUARANTEE THE AVAILABILITY OF A SIZE-SWAP OR REPLACEMENT.

 

GENERAL

CERTAIN LINKS IN THIS SITE WILL REDIRECT TO WEBSITES WHICH ARE NOT UNDER OUR CONTROL. WHEN YOU PROCEED TO ANY OF THESE YOU WILL LEAVE THE IVAN CLOTHING WEBSITE. IVAN CLOTHING THEREFORE ACCEPTS NO RESPONSIBILITY OR LIABILITY IN RESPECT OF THE MATERIAL ON ANY WEBSITE, WHICH IS NOT UNDER OUR CONTROL.

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